Shipping policy

1. Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Estimated delivery times:

Please note that delivery times are estimates and may vary due to destination, customs procedures, or carrier delays.

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer promotional free shipping during special campaigns.

Fragrance products may be subject to specific shipping regulations depending on the destination country.

Customers are responsible for ensuring that fragrance products can be legally imported into their country.

International orders may be subject to customs duties, import taxes, or additional fees.

These charges are the responsibility of the customer and are not included in the product price or shipping fee.

Tracking details will be sent via email once your order has been dispatched.

Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

Deep Fragrance is not responsible for packages delivered to incorrect addresses provided by the customer.

Please review your shipping information carefully before completing your order.

We are not responsible for shipping delays caused by carriers, customs, weather conditions, or other unforeseen circumstances.

If your package is marked as delivered but not received, please contact the shipping carrier directly.

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the item and packaging.