Return and refund policy
1. Return Eligibility
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused, unopened, and in its original condition
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The product must be in its original packaging
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Proof of purchase is required
Due to the nature of fragrance products, opened or used items cannot be returned for hygiene and safety reasons.
2. Non-Returnable Items
The following items are not eligible for return:
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Opened or used fragrances
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Gift cards
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Final sale or clearance items
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Personalized or custom products
3. How to Request a Return
To initiate a return, please contact us at:
Include your order number and the reason for your return request.
Returns must be approved before being sent back.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service, as Deep Fragrance is not responsible for lost return shipments.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to your original payment method
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Please allow 7–10 business days for processing
Original shipping costs are non-refundable.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide clear photos of the item and packaging.
7. Exchanges
We only replace items if they are defective, damaged, or incorrect.
8. Late or Missing Refunds
If you have not received your refund:
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Check your bank account
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Contact your credit card provider
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Contact your bank
If the issue persists, please contact us.